GV99's Privacy Policy — Your Data, Our Responsibility

1 What Data We Collect

When you register and use the GV99 platform, we collect certain information. This data is used to deliver the best possible service and to maintain platform security.

2 How We Use Your Data

GV99 uses the data it collects for the purposes listed below. Where applicable, your consent is obtained before your data is used for any given purpose.

• Account Management: Your identity information is used for registration, login, and KYC verification.
• Payment Processing: Financial information is used to securely process deposits and withdrawals.
• Customer Support: Your contact information is used to resolve issues and communicate with you.
• Promotions & Offers: Usage data is analyzed to send you relevant offers based on your preferences.
• Security Assurance: Technical data is monitored to detect and prevent fraud and unauthorized access.
• Legal Obligations: Necessary data is retained to meet regulatory requirements.
• Platform Improvement: Anonymous and aggregated data is analyzed to further improve the gaming experience.

3 Data Retention & Protection

GV99 uses industry-leading technology to keep your information secure. Our servers are hosted in protected data centers and undergo regular security audits.

• All data is transmitted via SSL/TLS 256-bit encryption.
• Stored data is protected with AES-256 encryption.
• Passwords are never stored directly — only their hashed values are kept.
• Two-factor authentication (2FA) is available as an optional security feature.
• Automatic alerts are sent for suspicious login attempts.
• KYC documents are stored in a secure vault after verification.

Your data is retained in accordance with legal and business requirements. Even after account closure, some information may be kept for a limited period for regulatory reasons. Once the retention period ends, data is securely deleted or anonymized.

4 When Information Is Shared

GV99 does not sell your personal information to third parties. However, limited data sharing may be necessary in certain circumstances:

• Payment Partners: Required information is shared with payment providers such as bKash, Nagad, and Rocket to process transactions.
• Game Providers: Only the minimum necessary data is shared to enable gameplay on Live Casino or third-party games.
• Legal Authorities: Information may be disclosed in compliance with court orders or government investigations.
• Technology Service Providers: For server hosting or analytics services — however, they are not permitted to use your data for their own purposes.

All third-party partners are contractually bound to comply with gv99's privacy standards. Our partners also maintain their own privacy policies, which are aligned with gv99's requirements.

5 Cookie Policy

GV99 uses cookies on its website to improve services and enhance your browsing experience. Cookies are small text files stored in your browser.

You can delete or block cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain platform features.

6 Your Rights

Under GV99's privacy policy, you have the rights listed below. To exercise any of these rights, please contact our support team.

• Right to Access: You can request to know what information GV99 holds about you.
• Right to Rectification: You may request correction of any inaccurate or incomplete information.
• Right to Erasure: You may request deletion of your personal data under certain circumstances.
• Right to Restrict Processing: You may request that we restrict the use of your data for specific purposes.
• Right to Data Portability: You can request a copy of your data in a machine-readable format.
• Right to Object: You may object to certain types of data processing.
• Right to Withdraw Consent: You may withdraw any previously given consent at any time.

7 Children's Privacy

GV99 is strictly for users aged 18 and above. We do not knowingly collect information from anyone under the age of 18.

• Age verification is mandatory at the time of registration.
• A government-issued ID is verified during the KYC process to confirm your age.
• Any account found to belong to a minor will be closed immediately and all associated data will be deleted.
• If a parent believes their child's information has been collected, please contact our support team.

To learn more about responsible gaming, visit our Responsible Gaming View page.

8 Changes to Privacy Policy

GV99 may update this privacy policy as needed. When changes are made, we will notify you in the following ways:

• Notifications will be sent to your registered email address.
• A popup notice will be displayed when you log in to the platform.
• The "Last Updated" date at the top of this page will be changed.
• For significant changes, 30 days' notice will be given in advance.

Continued use of the platform after any changes constitutes acceptance of the updated policy. If you do not agree to the new policy, you may request account closure.

9 Contact Us

For any questions, requests, or complaints regarding our privacy policy, please reach out to GV99's support team. We are always here to help.

• Email: [email protected]
• Live Chat: Via the chat button at the bottom-right of the platform
• Response Time: Usually within 24 hours

For data protection requests (access, deletion, or correction), send an email with the subject "Data Request". Once your identity is verified, we will act within 30 days.